Frequently Asked Questions

SwiftFix UK operates across the entire United Kingdom, from London and the South East through the Midlands and North, all the way to Scotland, Wales, and Northern Ireland. We have local engineers based in every major city and surrounding areas. Use our Coverage Checker to confirm we serve your specific postcode.

Yes, absolutely. SwiftFix UK carries £5 million public liability insurance, employer's liability insurance, and professional indemnity cover. All our tradespeople are individually insured, and every job is covered from the moment we arrive on site. Certificates are available on request.

SwiftFix UK was founded in 2011, giving us over 13 years of experience serving homeowners, landlords, and businesses across the UK. In that time we've completed over 250,000 jobs and built a reputation for reliable, high-quality workmanship. We're proud to be a Which? Trusted Trader.

Yes, we work 7 days a week. Our standard Saturday hours are 8:00am to 8:00pm, and Sunday 9:00am to 6:00pm. Emergency services are available 24/7, including Bank Holidays — though out-of-hours surcharges apply. See our Pricing page for full details.

Every SwiftFix UK tradesperson goes through a rigorous vetting process including enhanced DBS (Disclosure and Barring Service) checks, qualification verification, reference checks from previous employers, and a supervised trial period. We only hire the top 10% of applicants. You can trust who we send to your home.

Yes — all quotes from SwiftFix UK are completely free and carry no obligation. You can get a quote online via our booking form, by calling 0800 123 4567, or through our live chat. For larger projects, we'll send an engineer to assess the job in person before providing a detailed written estimate.

Booking is simple! You have four options: (1) Use our online Booking Form — available 24/7, (2) Call us on 0800 123 4567 (Mon–Sun, 7am–10pm), (3) Use the live chat on our website, or (4) Email info@swiftfixuk.com. We recommend online booking for the fastest confirmation.

Yes — we offer same-day bookings subject to availability. For same-day requests, we recommend calling us directly on 0800 123 4567 so we can check engineer availability in your area in real time. Same-day bookings placed before noon are typically fulfilled within 4 hours. Emergency same-day is always available.

You can cancel or reschedule free of charge up to 24 hours before your appointment. Simply log in to your account, call us on 0800 123 4567, or reply to your booking confirmation email. Cancellations within 24 hours may incur a £25 admin fee. We understand emergencies happen — just let us know as soon as possible.

To book you'll need: your full name and contact details, your property address and postcode, a description of the work required, your preferred date and time, and access instructions if applicable. For electrical and plumbing jobs, it's helpful to know the approximate age of your installation. Photos of the issue are always welcome!

Yes, always. You'll receive an email confirmation within minutes of booking, including the job reference number, engineer name and photo, estimated arrival time, and a contact number for your engineer. You'll also receive a reminder SMS the evening before your appointment and a real-time notification when your engineer is on their way.

Never. Our pricing is completely transparent. The quote we provide is the price you pay — no surprise additions at the end of the job. The only exceptions are if you ask for additional work beyond the original scope during the visit, in which case we'll always ask your approval before proceeding. See our full Pricing page.

No separate call-out fee for standard daytime bookings. Our pricing is inclusive. For emergency out-of-hours callouts (evenings, nights, weekends, and Bank Holidays), our standard surcharge rates apply — these are clearly shown on our Pricing page and quoted to you before you confirm the booking.

Payment is due upon satisfactory completion of your job. You can pay by cash, debit/credit card (via our mobile card terminal), or bank transfer. For larger jobs over £500, we may request a 20% booking deposit. Finance options are available for jobs over £500 — subject to status.

Yes! Book two or more services in one visit and receive a 10% multi-service discount. Sign up for a monthly maintenance contract and save up to 20% on all services. We also offer exclusive discounts for NHS workers, blue light card holders, and senior citizens — just mention this when booking.

Yes — for jobs over £500, we offer 0% interest-free finance over 6 or 12 months, subject to credit approval. We also offer buy-now-pay-later options through our finance partner. Ask us about this when getting your quote, or select 'Finance' as your payment preference in the booking form.

Our plumbing services cover everything from minor repairs (dripping taps, running toilets, minor leaks) through to full bathroom installations, boiler servicing and repairs, central heating installation, radiator fitting, drain unblocking, and emergency burst pipe repairs. All our plumbers are fully qualified and Gas Safe registered where applicable.

Yes — we serve both residential and commercial clients. Our commercial services include office cleaning contracts, commercial electrical inspections (EICR), multi-unit plumbing, and facilities management. We offer dedicated account management for commercial clients with 5 or more properties. Contact us to discuss your commercial requirements.

Yes — we can source and supply all necessary parts and materials for your job. We have trade accounts with major suppliers, meaning we can often source parts faster and cheaper than going retail. Parts are quoted separately and you'll always be shown the cost before we order anything. You're also welcome to supply your own parts if you prefer.

Absolutely. Our Home Care Plan is a popular monthly contract starting from £24.99/month that includes priority booking, annual boiler service, annual electrical check, quarterly cleaning visits, and a 20% discount on all callout work. It's ideal for landlords, busy families, and anyone who wants complete peace of mind. Contact us for a tailored plan.

Yes. Every single cleaner employed by SwiftFix UK has undergone an enhanced DBS (formerly CRB) check before starting work. We also carry out annual re-checks for all long-serving staff. Our cleaners wear branded uniforms and carry ID cards at all times. You can ask to see their credentials at any point during your service.

Our appliance repair engineers are trained on all major UK brands including Bosch, Hotpoint, Samsung, LG, Whirlpool, Indesit, AEG, Zanussi, Beko, Miele, Siemens, Neff, and many more. We repair washing machines, dryers, dishwashers, ovens, hobs, fridges, and freezers. If your brand isn't listed, just ask — we likely cover it.

Our target emergency response time is within 60 minutes in London and major cities, and within 90 minutes in towns and suburban areas. In rural areas, we aim to be with you within 2–3 hours. We'll always give you an accurate ETA when you call. Our 24/7 emergency line is: 0800 123 4567 (free to call).

Emergency situations include: burst or severely leaking pipes, total loss of heating in winter, gas leaks (always call National Gas Emergency first on 0800 111 999), total electrical failure, flooding, sewage overflow, broken locks or doors, and anything posing an immediate risk to health or safety. If in doubt, call us — we'd rather you call than not.

Out-of-hours emergency work does carry additional charges: Evening (6pm–10pm) +25%, Night (10pm–6am) +50%, Weekends +15%, Bank Holidays +75%. These are applied to the base rate of the service. The surcharge will always be confirmed and agreed with you before any work begins — no surprises.

Yes — our emergency line operates 365 days a year, including Christmas Day, Boxing Day, and New Year's Day. Standard Bank Holiday surcharges apply. We always maintain an on-call emergency team over the festive period because we know that's exactly when boilers decide to break down. You're never left in the cold with SwiftFix UK.

All SwiftFix UK work comes with a minimum 12-month workmanship guarantee. If any issue arises from our work within this period, we'll return to fix it at absolutely no charge. Many of our services carry longer guarantees — electrical rewires carry a 6-year guarantee, and some plumbing installations carry a 2-year guarantee. Specifics are detailed in your job completion certificate.

Your satisfaction is our top priority. If you're not happy with any aspect of the work, please contact us within 30 days and we'll investigate and resolve the issue promptly — at no cost to you. We operate a clear complaints procedure: contact us, we acknowledge within 4 hours, investigate within 24 hours, and resolve within 5 working days. We're also members of an approved alternative dispute resolution scheme.

Yes — it's a legal requirement and we take it very seriously. All SwiftFix UK engineers who work on gas appliances are individually registered on the Gas Safe Register. You can verify any of our engineers' credentials on the Gas Safe website using their unique registration number. Our company registration number is available upon request.

We cannot guarantee same-day availability for every booking as it depends on engineer availability in your area. However, we maintain a same-day success rate of over 85% for bookings placed before 12 noon. For genuine emergencies, we guarantee to have someone with you within 2 hours in all areas we cover, or we'll refund the emergency call-out fee.